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You mention "March virus signature update". Sorry to say that, but I seriously doubt that there is any connection between your problems and AVG be it Free or Professional edition.
March was a bad month from the anti-virus point of view. There was no single "March signature update" - there were dozens of them. There were even several updates a day!
Moreover, virus signatures are plain data files and they simply cannot make your system unstable in a way you describe. Would you really have any problems caused either by AVG Free edition or by an up-to-date copy of AVG Professional, I'll be only happy to assist you in solving your problem.
Even though the AVG Free edition does not entitle you for technical support hey, it's free! In case you really have any problems with AVG or anybody else in this forum , please, feel free to contact me directly.
Message 6 of Updates are regular, including the entire month of March, free home version. Trust me, if there was an issue, I am the one they almost all call for help. I think a virus slipped into your PC. I have to congratulate you on your backups: if nothing else, I sure do hope everyone reading your post takes up the lesson on the importance of backing up.
It is the most important thing ever, and your example is for most of us our worst nightmare, and you recovered well. Message 7 of This is a response to Grisoft's Technical Support Dear Sir, The troubleshooting method I described in the email pointed to your software.
As the transcript states, I did a raw format c: reinstall of all my software on Monday, March 29, The update file was around 3. This was around P. I turned the computer off and went to bed. Bear in mind I had done an update on or around March 11, and after that I would get the error message sometimes and sometimes I wouldn't.
At this time, however, I never suspected AVG to be the problem. When I could get the computer to boot up, I would not turn it off. On Sunday March 28, I turned the computer off and on Monday, March 29 it would not boot up and I contacted Dell Technical support to seek help and advice.
Ultimately, the advice was to do the raw install of the Windows Operating System which I did as described above. So on Tuesday, March 30, I did another raw install and the last software I installed was AVG and did an update and later turned the computer off and went to bed.
Wednesday morning, I turned on the computer and the same error message came up and the computer would not boot up. Thursday I turned on the computer and it booted up fine, no problem. I used the computer all day then turned it off, went to bed and got up Friday, this morning, and turned on the computer and it booted up fine, no problems.
The computer is currently working fine and I have no problems. Now Mr. Obluk, if you were in my position would you not feel that the AVG updates were the cause of this operating system failure. I had been using your anti-virus software for months and liked it so much, I was telling my associates to use it. I felt it was the best solution for the virus problem that I had ever seen. But when the malady happened, I surely didn't want it to happen to anyone else.
I would like very much to trust your software again but after spending two weeks of not knowing if my computer would boot up or not was very worrisome.
I am truly sorry for all this, but Grisoft must understand that the troubleshooting I did as described above points to your updates between March 11 and March 30 as the cause of my operating system failure. Message 8 of Obluk, If you would like, I could give you a list of the software and drivers I have installed on my computer.
This may help your technicians isolate the problem. Message 9 of Now Dean, This suggestion is a bit ironic. Message 10 of Kerry: It sounds to me like some enterprising young virus writer figured how to trick AVG into downloading more than virus definitions.
Or at least how to make it look like AVG is at fault. Message 11 of Owen Very well put. I am beginning to wonder about that myself. Message 12 of Kerry "karelo" wrote in message news Would you really have any problems caused either by AVG Free edition or by an up-to-date legal copy of AVG Professional, I'll be only happy to assist you in solving your problem.
Based on the information I received so far and on you description of the problem, I seriously doubt that such a problem even existed with AVG Free edition.
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