Jitbit setup

Installation of any web software on your server could be a real pain and you know it. Here are the typical steps you usually need to make in order to get a web app running on your server:.

Then you open your browser, launch it and Damn, it doesn't work. We recommend you change this password later and update the appsettings.

You can run Jitbit on a different port by using dotnet HelpDesk. We will not get into detail on how to configure Nginx reverse proxy since it is out of the scope of this document.

This step is optional, but it is a good idea to run a web app behind a reverse proxy. Here is the official manual from Microsoft: Configure a reverse proxy server. They have one for Apache as well. This applies to both: upgrading from trial to full version and upgrading to the latest version. The process is the same. Some of the advanced Jitbit Helpdesk features reside inside appsettings. You can open this file with any plain text editor.

You have to recyle IIS for the changes to take effect. If you make a mistake the app will crash after the IIS recycle. Use this validator before saving. By default Helpdesk searches only within tickets subject and text. You can increase the search performance and enable searching within ticket replies comments as well by installing Full-Text Search components on your SQL Server.

If you're not sure whether or not you have it installed, run this query on your server:. If it returns "1", you're all set. If it returns "0", you need to install Full-Text components. Here are the steps you should take:. Full-Text Components are optional, nothing will break without them, but installing them will improve the search speed and quality dramatically.

Jitbit HelpDesk supports "autologin" feature which allows users to be pre-authenticated automatically by your parent website for example without entering their username and password. The "autologin" feature is targeted at developers and administrators, who integrate the HelpDesk software into their existing SQL-powered websites and applications.

The helpdesk will either create a new user account or use the existing one. The "shared secret" is specified in the helpdesk's admin panel. Remember to specify a "strong" secret, at least 10 characters the longer the better. Here's the up-to-date info on this feature.

We even provide built-in mailboxes for our SaaS customers, if you don't already have one. Our helpdesk software can be up and running in no time. Sign up for our cloud-hosted helpdesk and start processing support tickets in less than 30 seconds. All the helpdesk must-haves — email processing, automation, integrations JIRA, Slack, Dropbox — at the lowest possible price. Let customers keep tabs on their tickets.

Our mobile app allows you to view and reply to tickets, update ticket details, assign technicians, attach files With our powerful automation triggers you can ask Jitbit to send automatic replies, assign technicians to tickets and set ticket due dates.

You can even get the help desk to send HTTP requests to third-party servers. A power user feature, Jitbit automation takes care of the routine. So you get to spend more time helping out your customers. How about bulk actions and ticket-merging capabilities? The main ticket list lets you and your team see everything that's happening at a glance. It helps you prioritize your support ticket queue. And recognize which tickets need your attention right now. Typing out the same response to the same query day after day?

Let Jitbit rescue you from the boredom of repetitive tasks. You will be redirected to the SafeNet Trusted Access sign-in page. Enter your primary directory login information, approve the two-factor authentication, and you should be redirected to the Jitbit ticket portal after authentication. On the dashboard, you will see a list of applications to which you have access. Click on the Jitbit application icon, you should be redirected to the Jitbit ticket portal after authentication.